Refund Policy

This policy explains what happens when a video fails and when you can get your money back for a credit pack. Nothing here limits any rights you have under the consumer law where you live.

Failed or Canceled Videos

If a video fails or is canceled, the credits reserved for it are returned to your balance automatically. You do not need to contact us. This also applies when our checks find that the original person is still in the finished video.

Returned credits go back to your balance. They are not a refund of your payment.

Refunds for Credit Packs

Credit packs are not normally refundable, because each video has a real generation cost. We will still review your request if something went wrong.

We refund duplicate charges and payment errors at any time after we confirm them.

Problems With a Finished Video

AI output varies, and the face in this scene is small, so an exact likeness is not guaranteed. If a finished video is broken or shows the wrong person, contact us with the video from your history. We can make it again or return the credits.

How to Ask for a Refund

Open a support ticket from your account, or email contact@infinitypoolai.com from the address on your account. Tell us the order or the video and what went wrong.

Refunds go back to the original payment method. Your bank may take several business days to show the money. When a pack is refunded, its remaining credits are removed from your balance.

Violations

We may refuse a refund for accounts closed for breaking our Terms of Service, where the law allows this.